Privacy policy
Who we are
Abby Eyelashes is Abby’s lash, brow and nail studio in Burwood NSW. For any privacy question or request, text 0457 058 649 or message WhatsApp.
What we collect
When you book: the booking page writes a message for you to send Abby by SMS or WhatsApp, with your name, phone, notes, the services and time you pick, and your answers to the deposit terms and the photo consent. The message goes from your phone to Abby’s, and she records your appointment in her calendar. To give Abby a short “add to calendar” link, our server keeps your name, phone, chosen services and time, and photo answer for 24 hours, then deletes them. Your notes are not kept. Your notes may include health information such as allergies; please only add what Abby needs to treat you safely.
Technical details: your IP address and browser, which our hosting uses to keep the site secure.
You don’t have to give us your details, but without a name and a way to contact you we can’t take a booking.
Photos of your lashes, brows or nails (including before-and-after photos), only if you are 18 or over and tick the photo consent.
How you use this website, only if you choose “Accept all” cookies: pages visited, device and browser, and approximate location (Google Analytics).
Why we use it
To confirm and manage your appointment, contact you about it, and keep the business records the law requires.
Photos: to promote the studio on our website, social media and ads, and only with your consent.
Website statistics: to see which pages help visitors so we can improve them. Statistics are never used for advertising, and we never sell your data.
Who else handles it
Only Abby sees your booking details. Your message is carried by your phone company (SMS) or WhatsApp. Other services process some details for us: Google (Abby’s calendar and, with your OK, Analytics), Cloudflare (hosting) and BinaryLane (the server in Sydney that keeps booking requests for 24 hours). These companies may store data outside Australia, for example in the United States. Abby stays responsible for your information when they handle it.
We keep your information secure: only Abby can use her phone and sign in to these accounts, and they are protected by passwords and two-step sign-in.
Cookies
Necessary (always on): your cookie choice (kept in your browser) and a cookie that keeps the same site look on each visit.
Analytics (only after “Accept all”): Google Analytics cookies whose names start with _ga.
You can change your choice at any time with “Cookie settings” at the bottom of every page. We ask again after 12 months.
Photos
Photo consent is optional, only for people 18 or over, and never a condition of booking. You can withdraw it at any time by texting 0457 058 649 or messaging WhatsApp: Abby then removes the photos from her website and social accounts within a reasonable time and stops using them in new posts and ads. Printed materials and other people’s shares can’t be recalled.
How long we keep it
Booking requests behind the calendar link: 24 hours. Booking records in Abby’s calendar: 5 years (Australian tax record rules), then deleted. Website statistics: up to 14 months, kept by Google.
Your rights
You can ask to see, correct or delete your information, or withdraw a consent, by texting 0457 058 649 or messaging WhatsApp.
To make a complaint, contact Abby the same way first; she replies within 30 days. If you are unhappy with the answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.